FAQs
All you need to know about Mystic Box!
What is Mystic Box?
Mystic Box is a fantastic bi-monthly subscription box service that delivers signed exclusive hardcover editions of your favorite dark, mafia, taboo, or erotic romance books and art prints. You will be charged immediately after subscribing. You will receive an email confirmation of your order and be given access to your Mystic Box account right away.
Subscriptions can be automatically renewed every two months, every six months, or even annually, based on your preference. We also offer gift subscriptions with one-time payment or auto-renew options.
What kind of books will I receive in a Mystic Box?
Each box contains exclusive hardcover editions (you won’t find these covers elsewhere) of only dark, mafia, taboo, forbidden, or erotica books in the romance genre. The first box when you receive your invite to be a first-time subscriber cannot be skipped.
Subscriptions can be automatically renewed every two months, every six months, or even annually, based on your preference. We also offer gift subscriptions with one-time payment or auto-renew options.
How much does a Mystic Box subscription cost?
Do you ship internationally?
Yes, we do ship internationally to select countries. Shipping fees differ base on location.
For Subscription Boxes
– US: $4.99 shipping + tax
– Canada: $19.99 USD shipping (tax and duties may apply)
– Australia, New Zealand, UK: $24.95 USD shipping (tax and duties may apply)
– Norway = $34.95 USD (tax and duties may apply)
For Savage Kats orders, shipping costs is based on the combined total weight of the items in the order. Costs are automatically calculated from USPS and DHL carrier rates. We ship to the following countries for Savage Kats – US, Canada, UK, Australia, New Zealand, Mexico, Austria, France, Germany, Ireland, Netherlands, South Korea, Switzerland, Belgium, Poland
If you live in a country that is not listed above, you can contact us at help@mysticbox.co with your name and location and we can check if we can ship to your country.
If your order is being shipped to an APO/FPO location, please note there might be significant delays for your order to arrive depending on where you are located.
All prices are in USD. Foreign exchange, transaction fees and custom fees may apply to non-US customers.
What are my payment options?
We accept all major credit cards, debit cards and Paypal.
When will my Mystic Box be mailed to me?
The Mystic Boxes are shipped on the first week of each month depending on when you signed up for the subscription. If you signed up for a subscription on January 15, your box will be mailed out on mid February. Your next renewal will be March 15 and the next box will be mailed out mid April. If you signed up on Feb 15, your box will be mailed out on the first week of March. Your next renewal will be April 15 and the next box will be mailed out on mid May.
Order and cancellations are due before the renewal date (the 15th of the month depending on when you signed up).
Can I return my crate if I already have the book?
My items were damaged during shipping or my box is lost.
If you received a damaged product or if you are missing a product, please email us at help@mysticbox.co within two weeks of delivery and we will assist you in getting the item replaced. Please include a photo when reaching out to our support team.
If your delivery is missing, we must be notified within two weeks of receiving your tracking information. If your tracking number shows as delivered, your box is ineligible for a refund or replacement.
See our Damage Criteria for more info.
Can I skip the next box? What is your skip policy?
We have a no consecutive box skipped policy. If two boxes are skipped in a row, your subscription may be cancelled.
If you have a 4-month, 6-month or 12 month subscription, please email helpdesk for help for skipping at help@mysticbox.co
If you accidentally skipped, please email help desk within 48 hours to reverse.
Can I cancel my subscriptions?
We are sorry to see you go, but absolutely, you can. But did you know that you can choose to skip a box? We know that money gets tight at times, so we do have the option of skipping a box at a time but no consecutive skips. Any subscription with two consecutive skips will be cancelled.
However, if you still wish to cancel, you can do so at any time by logging into your account on our website.
How do I keep updated on what’s new and upcoming in my Mystic Box?
How can I become a Featured Author for Mystic Box?
We are always looking for more featured authors for our boxes! Please fill out the interest form on our Featured Authors page. Please note that we require an e-copy of your book to review with your submission to insure that your novel is a good fit for the service.
Please be advised that, even though we’d love to accommodate every author that contacts us, all our spots are limited. Submission of application doesn’t always guarantee a spot and – due to there only being 12 months in a year – we do have a rather extensive waiting list.
How can I become an Artist for Mystic Box?
We are always on the look-out for new, different, and unique artists for Mystic Box! Please email us at help@mysticbox.co and we will contact you.